Privacy Policy | luckycalico Official Platform

Last Updated: 2026-08-22

Privacy Summary

What we collect: Basic account details, identity verification documents, and transaction history.
Why we collect it: To provide gaming services, process payments, and prevent fraud.
Who sees it: Only authorized staff and essential service providers (e.g., payment processors).
How long we keep it: For the duration of your account and as required by Philippine law.
Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how luckycalico collects, uses, and protects the personal information of users within the Philippines. By using our services, you agree to the practices described herein.

This policy applies exclusively to the luckycalico platform. It does not apply to any third-party websites, external links, or payment portals you may visit after leaving our site; such entities maintain their own distinct privacy policies.

2. Personal Information We Collect

Account & Identity Data

Information provided during registration to establish your identity and create a secure user profile.

Verification Documents

Documents required to confirm your age and legal residency to comply with gambling regulations.

Payment Information

Details necessary to process deposits and withdrawals through our partner payment providers.

Gaming & Transaction Activity

Records of bets placed, game preferences, and financial transactions within the platform.

Technical Data

IP addresses, browser types, device identifiers, and operating system data collected automatically.

Support Records

Logs of communications between you and our customer support team.

3. How We Collect Data

We collect information through three primary channels:

Directly from you: Information you enter when registering an account, updating your profile, or contacting support.
Automatically: Data gathered via cookies and server logs when you interact with our website or application.
From Service Providers: Data received from our partner payment and identity verification providers to ensure transaction validity.

4. Why We Use Data

The data we collect is used for the following essential purposes:

Account Management: Creating, maintaining, and securing your user account.
Financial Transactions: Processing deposits and withdrawals accurately and securely.
Compliance: Verifying that users are of legal age and preventing multi-accounting or fraud.
Personalization: Tailoring the gaming experience and displayed content to your preferences.
Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotions only to users who have explicitly consented to receive them.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the following:

Service Providers: Sharing data with payment processors and technical infrastructure providers who enable the platform's operation.
Legal Requirements: Providing information to relevant authorities when legally mandated by valid court orders or government requests.
Fraud Prevention: Collaborating with security partners to detect and prevent fraudulent activities.

6. How We Protect Data

We employ industry-standard security measures to keep your data safe:

Encryption: Data is encrypted during transit to prevent interception.
Access Control: Only authorized personnel with a legitimate business need have access to sensitive data.
Payment Isolation: Financial data is handled via secure, isolated channels provided by payment partners.
Constant Monitoring: Regular system audits and monitoring to detect and mitigate potential vulnerabilities.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Users have specific rights regarding their personal data, which can be exercised by contacting our support team via the channels available on this site:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Withdrawal: Object to specific data processing or withdraw your consent for marketing.

Note: Even after account closure, we are required to retain certain transaction and identity data for the period mandated by gambling and anti-money laundering laws in the Philippines.

9. How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Following account closure, we maintain data only for the timeframe required by applicable law in the Philippines to satisfy regulatory, tax, and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover an account belongs to a minor, the account will be terminated immediately and any remaining funds will be handled according to our Terms of Service.

Parents or guardians who suspect a minor has created an account should report this immediately to our support team.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of the Philippines. By using our services, you acknowledge that your data may be processed in these jurisdictions. We apply appropriate safeguards to ensure your data remains protected regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our operational practices. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of the page regularly to stay informed.

Have Questions About Your Privacy?

Our dedicated team is here to help you manage your data and answer any concerns.

Contact Support Team